How can I get a back issue of Simply Knitting?
You can see all the issues our back issues department has in stock on the subscriptions website. They keep six months' worth of issues in stock.
If the issue you are looking for is older than that, you could try placing a free reader ad on our letters page asking if anyone has that issue and no longer wants it. Email us at email@example.com and put 'Reader ad' in the email header. We run reader ads in the order we receive them, so there will probably be a delay of a couple of issues between when you send your advert in and when it appears.
How can I get an old Alan Dart pattern?
Alan has made some of his older designs available to purchase as downloadable PDFs from his website.
Patterns for licensed characters such as Shaun the Sheep or Muffin the Mule will not be available as the characters are owned by other companies, not by Alan or Simply Knitting. You could try placing a free reader ad on our letters page asking if anyone has that issue and no longer wants it. Email us at firstname.lastname@example.org and put 'Reader ad' in the email header.
My subscription copy is late, where is it?
My subscription copy arrived damaged, can you replace it?
The gift with my subscription copy is faulty, can you replace it?
Please send all enquiries relating to subscriptions to the subscriptions team, as the magazine staff has no access to subscribers' details. Please visit www.buysubscriptions.com/help to contact them.
Or call them on 03330 162 141 (from the UK) or +44 1604 973 750 (from overseas)†.
If you know your subscriber number (it's on the sheet of paper you get with your magazine), that will help them find your details more quickly.
I don't want to shop online. Can you give me a phone number for a shop?
Where we have telephone numbers for businesses, we print them. However, some small businesses do not accept phone calls, and in those cases we do not print and cannot provide a number.
†Call charges from mobile phones are included in free call packages. Outside of free call packages call charges from mobile phones will cost between 3p and 55p per minute. Calls from landlines will cost up to 9p per minute. Lines are open Mon to Fri 8am – 6pm and Sat 9am – 1pm.